Website Support and Maintenance.
PerthWeb are happy to manage your website on an ongoing basis. We are always available to update your website, provide advice or support, at short notice and in minimum time. We also offer WordPress software patching and security management. These managed services take the hassle and worry out of maintaining and securing your website. Please read below for more details, and contact the office if you wish to discuss or purchase any of these solutions.
Support & Maintenance Packages
Many of PerthWeb’s clients find that our Support & Maintenance Packages are the most convenient and cost-effective way to keep their website up to date. It works like this:
- A specific amount of Support & Maintenance Package time is pre-purchased
- Support & Maintenance Package time can be used for any requests you have, whether you require us to update your web site for you, you need technical assistance updating it yourself, or would just like some general advice to improve your web site
- Simply call us, or email us the details of your request to maintenance@perthweb.com.au, and your request will be attended to by the appropriate PerthWeb staff member
- We will then complete the request, and subtract the time taken in minutes from the time remaining on your support & maintenance package. So, if a request takes 12 minutes, that’s all that is deducted from your remaining time, rather than our normal minimum billing time of 1 hour
PerthWeb gives Support & Maintenance clients requests priority. In most cases, small changes can be turned around within one to two business days. Please note that support & maintenance packages are not designed for development of websites or major upgrades, this work is typically provided via a fixed price quote.